Book of the Quarter: Step Up or Step Out

Step Up or Step Out: How to Deal with Difficult People Even If You Hate Conflict, by Jonno White

I found no copyright or publisher. This is a short book. I found three “mustard seeds.”

I share a book I’ve read recently on the fifth Tuesday of each quarter of the year. I highlighted “mustard seeds” which impressed me. I hope you find one or two that will be helpful to you.

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Here are the “mustard seeds” I highlighted:

There are four ingredients in the recipe for disaster. I can guarantee that if you approach dealing with difficult people with these four ingredients you will bake a disaster every time. The ingredients are unclear expectations, big one-off battles, the element of surprise and a fourth secret ingredient that I’ll unpack in the next chapter (page 28, Kindle Edition).

Don’t. Hire. Difficult. People.

That’s a different book, but I can’t help but include it. Don’t do it! Don’t take that person because it’s an easy choice, don’t give them the job because no one else is available, don’t give them the role because they’re related to Bob, don’t let them volunteer because it’s easier to say yes than no. Don’t do it! (page 34, Kindle Edition).

Okay, so back to the question, “Why are difficult people so… difficult?” The answer is two words.

Unrealistic. Expectations (page 35, Kindle Edition).

For more information or to purchase this book, click on the picture below or this link: https://amzn.to/421E6kF